Frictionless Checkout
Central to the store will be a frictionless shopping experience, where the checkout is as simple as grab-and-go. Consumers will automatically be charged for products using a pre-configured payment method as they exit the store.
The Urban Convenience Center of the future will evolve into a technology-driven experience, powered by frictionless, personalized commerce. The stores will deliver a diverse set of products and services, making each location a relevant destination for consumers to visit multiple times per week.
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Central to the store will be a frictionless shopping experience, where the checkout is as simple as grab-and-go. Consumers will automatically be charged for products using a pre-configured payment method as they exit the store.
Fresh, healthy food will remain a staple and orders based on preference are proactively suggested and placed, before the consumer enters the store. Picking up an order will be automated, personalized, and interactive.
Bill pay, ATM, check cashing, global money transfer, and other finance needs will be available from a secure touch screen kiosk and will all be pre-staged on the consumer’s mobile device, to make the entire experience as fast and convenient as possible.
Touch screens will securely identify adults for behind-the-counter purchases, which are locked away and only become available when biometric recognition identifies the consumer as being of the required age.
Dry cleaning service will be a natural extension of an already-convenient store experience.
An automated coffee maker will incorporate new flavors and routinely adjust menus to make available the most in demand combinations.
Digital Displays will personalize offers based on consumers previous shopping behavior.
Seating areas will be interactive, informative, and provide convenient services.
On-site daycare becomes a new service offering driving consumer visit frequency.
Industry disruption and technology transformation will significantly impact your business. For a detailed look into the future, contact us today for a customized Future Vision Insights briefing.
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